Useful Information for Ordering Prints
Prints & Colours
We offer a wide range of colour choices to fit with most interior colour schemes.
To help you find the right print colour we have created swatch cards. If you are looking for a specific shade we recommend ordering a swatch before placing your final print order.
We try to represent colours as accurately as possible but computer screens vary and colours can vary.
The swatch colour cards are printed on the same paper with the same pigment inks as your finished print so you can choose your colour knowing what you’re your finished print will look like.
How to Order
Select size from the drop down menu
Select your chosen image colour from the swatch chart
Add your print to your shopping basket and either ‘Proceed to Checkout’ to complete your purchase or ‘Continue Shopping’.
Prints are produced to order and will be sent separately if your order contains other items
Prints will usually be dispatched within 7-10 working days.
Print delivery charges will vary according to the weight of your total order. If you add other products to your basket that are not prints, these will be delivered separately.
Select print design
Select print size from the dropdown menu
Select your frame from the frame option dropdown menu. You will see the options available for your print choice.
- Select your chosen image colour from the swatch chart
Add your print & frame to your shopping basket and either ‘Proceed to Checkout’ to complete your order or ‘Continue Shopping’.
Framed pictures are produced to order and will be sent separately if your order contains other items
Framed pictures will usually be dispatched within 7-10 working days.
Framed print delivery charges will vary according to the weight of your total order. If you add other products to your basket that are not prints, these will be delivered separately.
Prints are packaged flat and sent either through Royal Mail or an alternative signed-for delivery service.
We aim to process your order within 1-2 days of receipt during normal Monday – Friday business hours and dispatch within a week of processing. You will receive a dispatch notification if you have left contact details with your order i.e. correct mobile phone number or email address.
Delivery should take 2-4 business days depending on the area postcode and busy delivery periods such as Christmas.
As your print or framed print is a customised product and produced individually to order, we are unable to accept returns or offer exchanges unless your picture has arrived faulty or damaged. We will require photographs of any damaged goods taken upon delivery.
If you change your mind after placing the order, you will need to inform us straight away as we may have started to process your order. Depending on the time and day we receive your order, it may be processed within hours of receipt. Once production has started for your custom order we will not be able to cancel it and no refund will be offered.
Damaged or Incorrect Delivery
If your parcel arrives damaged or incorrectly you can refuse the delivery and ask the courier to ‘Return to Sender’, but please sign the couriers delivery information and record details of the damage next to your signature. Please take a photograph and email it to us at the following email address, email@example.com.
Please contact us as soon as possible.
Alternatively open the box whilst with the delivery driver is with you as it may be only the outer packaging, which is damaged, if you are happy the picture or print is undamaged then please sign for the delivery.
We will not take responsibility for any damage that occurs after the print or picture has been signed for without a reasonable explanation in reasonable timescales and supporting photographic evidence of the damage.
Refunds for damaged or incorrect goods
You must notify us of your intention to return your damaged or incorrect delivery within 14 days of receipt. Please submit photos of the damage taken during delivery and once we receive these we will arrange for collection and offer a replacement or refund once we have received and checked the returned goods.
If you would like anything different to our current print offer or would like us to changes sizes, we will quote for this on a bespoke basis and will add an extra charge for the time we spend creating new artwork or making changes. This will normally be charged at £50.00 per hour.
Please email us at firstname.lastname@example.org
About our Prints & Frames
We work with a reputable and experienced framing company who we trust to offer our customers an excellent quality framing service.
Prints are available in different sizes and formats; e.g. Landscape, square or both and some designs are available in a Portrait format. They have specific size codes assigned to each option e.g. LA1 refers to landscape format size 1 etc.
SQ1 refers to square format size 1 etc.
Code NS refers to image sizes that aren’t our standard format, for example NS1 refers to Non-Standard format size 1 etc.
You can also check each print size options in the drop down menu at the side of each print image.
Two sizes appear, the smaller size is the actual image size and the larger size in brackets, includes the white space around the image where the mount will sit.
Frames are available in 3 size profiles. The size refers to the profile visible on the front of the frame.
The frame size is appropriate to the size of finished picture.
22mm Matt black painted wood
22mm Matt white painted wood
22mm Natural oak wood
(This 22mm size is generally used for the smaller sizes, e.g. LA1, LA2, SQ1, SQ2, NS7, NS11 etc.)
33mm Matt black painted wood
33mm Matt white painted wood
33mm Natural oak wood
(This 33mm size is generally used for the larger sizes, e.g. LA3, SQ3, NS8, NS12 etc.)
11mm Black Matt Aluminium.
This thin profile can be used on every size frame due to the strength of the metal, so if you prefer a frame you hardly notice, this is the frame choice for you.
Mounts are included in our framing option. We use a white mount with a black core, so when the aperture bevel is cut by the framer, a fine black is revealed which frames the image. We feel this enhances the overall look of the finished picture.
Frames are backed with an MDF backing board and fitted with D rings and hanging cord.
Ethical Credentials - Our Framing Partner
Our frames are handmade in Britain.
Our framing partner has excellent ethical credentials and selects beautiful materials from their own ethical suppliers.
Paper we use is Hahnemuhle German Etching a 310gsm mould-made, acid free archival paper with a velvety smooth soft surface texture. Made from 100% alpha cellulose.
Wood is harvested from forests that are managed to meet the social, economic and ecological needs of present and future generations. Wood suppliers hold PEFC ™ and FSC ™ Chain of Custody certifications.
MDF used for our backing boards are made from wood fibres that are also sourced from PEFC ™ and FSC ™ managed forests. The generated waste is used to generate electricity for the manufacturers factories.
Clarity+ Acrylic Glazing
We use acrylic glazing produced in Europe as a glass substitute. It doesn’t scratch easily with the right care and has a high UV resistance which filters out 99% of UV light, so your print will be protected from wear and damaging sunlight for many years and it doesn’t yellow over time.
To avoid minor scratches, which can impact on the clarity of the acrylic, remove your picture from the wall and using a damp micro-fibre cloth which has been rung out and not overly damp as this will reduce static, wipe the acrylic surface gently, then wipe again with a dry micro-fibre cloth to remove any water marks or remaining dirt, then re-hang.